Swift Warranty Statement

Swift Warranty Policy 

Issue date: 1 MAY 2025

Definition of Reasonable Wear and Tear

Reasonable day-to-day wear does not warrant replacement or refund. Swift products, cables, and cases may experience scrapes, scratches, and similar signs of wear from daily use. However, breakages are not considered normal wear and tear.

Product Warranty Overview

Swift is committed to delivering high-quality products and services. We want every customer to use Swift products and accessories easily and with confidence. If you encounter an issue, please contact us promptly.

This warranty policy applies to Swift products and branded accessories purchased via our website:
 ? https://store.swiftperformance.com/

We'll notify you of any substantial changes to this policy. Questions? Reach out here:
 ? https://www.swiftperformance.com/contact

Standard Warranty Coverage

Swift provides a two (2) year limited warranty on all Swift devices and branded accessories from the date of delivery (as confirmed by courier tracking).

To make a warranty claim, contact our customer service team and request a Return Merchandise Authorization (RMA) within the 2-year period.

Warranty and Subscription Tiers

1. Standard Warranty (Included with Purchase – 2 Years)

Your Swift product is covered for two years from the date of delivery. During this period, if a fault arises under normal usage conditions, Swift will repair or replace the product at no charge.

Shipping under standard warranty:
 If Swift accepts your claim, we will cover all shipping costs related to repair or replacement.

2. ELITE Subscription (Annual SAAS Fee Per Device)

Swift’s ELITE Subscription provides access to software, app updates, and cloud-based services to enhance the functionality and workflow of your system.

Important:
 The ELITE Subscription does not include extended hardware warranty beyond the initial 2-year period. If your warranty has expired, your product is no longer covered unless you purchase the PRO Subscription.

3. PRO Subscription (Optional Extended Warranty)

Customers may purchase the PRO Subscription to continue receiving warranty coverage after the initial 2-year period ends.

The PRO Subscription offers hardware coverage similar to the standard warranty but with different logistics responsibilities:

Shipping Responsibilities under PRO Subscription:
 Clients with an active PRO Subscription are fully responsible for all associated costs in returning products for warranty servicing, including:

• Shipping charges (both to and from Swift)
  
  

• Courier/handling fees
  
  

• Insurance
  
  

• Taxes and duties (including international customs fees, if applicable)
  
  

Swift will not reimburse any of these costs.

What’s Covered Under Warranty

If your product is deemed non-functional under normal use and reasonable wear during the coverage period (either standard or PRO), Swift will:

• Repair the product, or
  
  

• Replace it with a new or refurbished unit of the same or equivalent model
  
  

All replacement items remain tied to the original product’s warranty start date.

Making a Warranty Claim

To make a claim:

1. Submit a support ticket:
    ? https://swiftperformance.freshdesk.com/support/tickets/new
   
   

2. Receive your RMA confirmation and return instructions
   
   

3. Return the item within 1 week using a tracked service and adequate packaging
   
   

4. Include your RMA number and required documentation
   
   

Swift reserves the right to inspect returned items before approving a repair, replacement, or refund.

Warranty Exclusions

The warranty does not apply to:

• Non-Swift accessories
  
  

• Cosmetic wear and tear (e.g. scratches, dents)
  
  

• Damage from misuse, accidents, moisture, or improper power supply
  
  

• Software or firmware modifications not performed by Swift
  
  

• Issues caused by third-party interference (e.g. WiFi, mobile signals)
  
  

• Lost, stolen, or counterfeit products
  
  

• Products with missing or tampered serial numbers
  
  

Limitation of Damages

To the fullest extent allowed by law, Swift Performance is not liable for incidental, indirect, or consequential damages including but not limited to loss of profits, revenue, or data—even if previously advised of such possibility.

Governing Law

This warranty is governed by the laws of Queensland, Australia, and any claims shall be resolved in courts located in Brisbane, Queensland.

Contact Swift

Questions? We're here to help.
 ? https://www.swiftperformance.com/contact